Warranty Terms And Conditions

Thank you for purchasing product of Daikin Airconditioning (Hong Kong) Limited (the “Company”). Our product is guaranteed to be free from defects in materials and workmanship for 12 months from date of retail purchase under the Terms and Conditions set out below (Indoor unit and outdoor unit of air conditioner must be purchased together). Customers MUST register the product for warranty on our website or scan the QR-CODE on warranty card. Upon successful registration within 1 month from the date of purchase, an additional 4-year warranty period for the compressor of air conditioner will be offered. If there is any defect found within the warranty period, please contact us for arrangement for inspection and repair. This original warranty card and invoice must be presented. Warranty terms and conditions are as below:-

The warranty service is only applicable to product(s) that has or have been successfully completed registration on the above webpage.
If there is any defect or fault caused by defective material or workmanship of our product within 12 months from the date of purchase in Hong Kong Special Administrative Region & Macau Special Administrative Region; and such defect or fault is notified by the Customer to the Company as soon as practicable (no later than 14 days of such defect or fault was found); and upon the Company’s technician determining that such defect or fault is due to defective material or workmanship, the Company agrees to repair or replace such defective or faulty part(s) free of charge.
This warranty applies to Retail Sales only.
This warranty only covers products at all times being properly, normally used and operated in accordance with the manufacturer’s operating instructions and procedures set out in the “Operation Manual”.
The Customer should provide safe and appropriate equipment for carrying out the warranty service, such as ladder, working platform, scaffolding, suspended working platform (gondola), etc., or the Customer will be charged for the same being provided by the Company.
This warranty does not cover
1. fair wear and tear;
2. cleaning of coils or clogged drain pipes;
3. removal, reinstallation or transportation of the product;
4. damage, replacement, renewal or repair to the cabinet, cosmetic items, painting, accessories (e.g. remote controls, filters, etc.), fittings, external equipment or other items;
5. provision or replacement of consumable materials (e.g. refrigerant);
6. provision of scaffolding, safety platform or suspended working platform (gondola) which is necessary for repair service. Additional fee will be charged to the Customer for those repair works that require suspended working platform (gondola).
This warranty shall be void under the following circumstances:-
1. any repairs, alterations, modifications, adjustments, replacement, renewal or tampering of the product or parts have been carried out, caused or procured by any person other than by authorized representative(s) of the Company;
2. the product is not properly used and / or is not operated in accordance with the manufacturer’s operating instructions and procedures set out in the “Operation Manual”;
3. any damage is caused by accident, fire, water, vibration, breakage, misuse, negligence, atmospheric, climatic or environmental conditions, act of God, other natural calamities, riot or other civil disturbance, or criminal damage or any other events beyond the Company’s control;
4. the defect or fault is caused by the improper or negligent installation / reinstallation of the product or parts thereof;
5. the warranty card and official receipt have been tampered or lost and / or the serial number of the product has been altered, effaced or removed;
6. the ownership of the product has been transferred.
The Company’s liability under this warranty is strictly limited to the repair or replacement of parts of the product at the Company’s sole discretion. The Company shall not be liable for any direct or indirect loss, contingent damage to any person or property, howsoever caused, arising from improper use, any stoppage, breakdown or failure of the product.
The benefit of this warranty shall not be transferred to any third party without our written consent. Any person or entity who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce any terms of these Terms and Conditions.
If repair needs to be performed on outlying islands or in remote or closed districts, the Company may charge the Customer for a reasonable additional fee in connection with carrying out such service. If workshop service is required, the Customer will be responsible for transporting the product to and from the Company’s Service Centre (as directed by the Company) as well as any expenses and costs incurred in its removal and / or reinstallation.
In case of any dispute, the Company reserves the right for final judgment and decision.
In the event of inconsistency between the English version and the Chinese translation, the English version shall prevail.

IMPORTANT NOTES

Please notify us of any change of address or correspondence details.
We collect and would like to use your personal data, such as your name, email address, correspondence address, telephone number and mobile phone number, for direct marketing purposes which include sending any updates of us and the recent discount and promotion of our service and products. If you do not wish us to continue using your personal data for direct marketing, please inform us in writing with your signature for request of stop using personal data. Please state your name, address, mobile phone number and mark as “DO NOT WISH TO RECEIVE PROMOTION INFORMATION”.
This warranty is confined to the Hong Kong Special Administrative Region & the Macau Special Administrative Region, but not applicable to overseas and is subject to the time limits specified in this warranty.

Version : 4_20220610